Refund and Returns Policy

Last updated: 10 August 2022

At Euroclims, we want our customers to be satisfied with their purchase of refrigerated containers and related products. This Refund and Returns Policy explains the conditions and process for requesting a return, cancellation, or refund.

By placing an order with Euroclims, you agree to the terms outlined below.

1. 30-Day Return Window

Customers have 30 days from the date of delivery to request a return, unless a different period is required by applicable law or agreed with Euroclims in writing.

To be eligible for a return, the product must:

Be returned within the 30-day return period.
Be in the condition agreed at the time of sale, subject to reasonable inspection.
Not have been materially damaged, modified, or misused after delivery.
Be accompanied by relevant order or purchase information.
Have any agreed return conditions fulfilled before transportation.

Because refrigerated containers are large commercial assets, customers must contact Euroclims and receive return instructions before arranging transportation or attempting to return a container.

2. Refrigerated Containers and Commercial Equipment

Refrigerated containers are specialised commercial equipment and may require transportation by suitable vehicles and lifting equipment.

Before approving a return, Euroclims may inspect the container or request photographs, videos, technical information, or other documentation to establish its condition.

The customer may be responsible for reasonable return transportation, collection, lifting, handling, or other costs where the return is due to a change of mind, incorrect ordering, or circumstances not caused by Euroclims.

Where a product is confirmed to be faulty, damaged before delivery, or materially different from the agreed specification, Euroclims will assess the appropriate remedy in accordance with applicable consumer and commercial law.

3. Products That Cannot Be Returned

Certain products or transactions may not be eligible for return where permitted by law, including:

Products that have been materially modified after delivery.
Refrigerated containers damaged through misuse or improper handling.
Containers altered or converted by the customer.
Products damaged after delivery due to inadequate storage, installation, operation, or maintenance.
Bespoke, customised, or specially sourced products where applicable.
Products where return is otherwise excluded by applicable law or the agreed sales contract.

Nothing in this policy affects any statutory rights that cannot legally be excluded or restricted.

4. How to Request a Return

To request a return, contact Euroclims as soon as possible and provide:

Your name or company name.
Order or invoice number.
Product details.
Delivery date.
Reason for the return.
Photographs or other evidence where relevant.
Any additional information reasonably requested by Euroclims.

Do not arrange transportation or collection of a refrigerated container until Euroclims has confirmed the return arrangements.

5. Inspection of Returned Products

Returned products may be inspected before a refund is approved.

For refrigerated containers, the inspection may include assessment of:

Exterior and interior condition.
Doors and seals.
Refrigeration machinery.
Electrical components.
Flooring.
Structural condition.
Signs of damage or modification.
General cleanliness.
Any other relevant equipment or components.

Where a returned product has suffered damage or deterioration beyond what would reasonably be expected, Euroclims may deduct the reasonable cost of the damage from any refund where permitted by law.

6. Refunds

Once an approved return has been received and inspected, Euroclims will process the applicable refund.

Approved refunds will normally be processed within 7 days of the return being approved and the necessary inspection or verification being completed.

The time it takes for the refund to appear in your bank account or payment account may depend on your bank, card issuer, payment provider, or other financial institution.

7. Refund Method

Where possible, refunds will be made using the same payment method used for the original transaction, unless otherwise agreed or required by applicable law.

Euroclims will not normally make a refund to a different payment method without appropriate verification.

8. Damaged or Incorrect Products

If your refrigerated container arrives damaged or does not materially match the product or specification agreed at the time of purchase, please contact Euroclims as soon as possible.

We may ask you to provide photographs, videos, delivery documentation, inspection reports, or other evidence to help us investigate the issue.

Where Euroclims is responsible for the problem, we will work with you to determine an appropriate solution, which may include repair, replacement, collection, price adjustment, or refund, subject to the circumstances and applicable law.

9. Cancellation Before Delivery

If you wish to cancel an order before delivery, contact Euroclims as soon as possible.

Cancellation may be subject to the terms of your quotation, purchase agreement, order confirmation, or applicable law, particularly where a container has already been specially sourced, prepared, modified, dispatched, or allocated for the customer.

Any applicable cancellation or transportation costs will be communicated where relevant.

10. Return Transportation

Unless otherwise agreed in writing, customers may be responsible for the cost of returning a refrigerated container when the return is requested because of a change of mind, incorrect ordering, or another reason for which Euroclims is not responsible.

Due to the size and weight of refrigerated containers, return transportation may require specialist haulage and lifting equipment.

Where Euroclims is responsible for a confirmed defect, incorrect product, or damage occurring before delivery, the appropriate transportation arrangements will be discussed with the customer.

11. Refund Deductions

Where permitted by law, a refund may be reduced to account for:

Damage caused after delivery.
Missing components or accessories.
Unauthorised modifications.
Excessive cleaning or restoration requirements.
Return transportation costs where the customer is responsible.
Other reasonable costs arising from the customer’s handling or use of the product.

Any applicable deductions will be explained to the customer.

12. Statutory Rights

This Refund and Returns Policy does not affect your statutory rights under applicable UK or European consumer protection and contract law.

Where mandatory legal rights provide greater protection than the terms of this policy, the applicable law will prevail.

Business-to-business transactions may be subject to different contractual terms from consumer purchases. Customers should review their quotation, order confirmation, invoice, and sales agreement for any additional terms applicable to their transaction.

13. Contact Euroclims

For questions about returns, cancellations or refunds, please contact Euroclims using the contact information provided on Euroclims.com.

Please include your order or invoice number whenever possible so that we can process your request efficiently.

Summary

Return window: 30 days from delivery
Refund processing: Within 7 days after an approved return and completion of the required inspection
Return approval: Required before sending or transporting a refrigerated container back to Euroclims
Return costs: May apply depending on the reason for the return and the terms of the sale

Euroclims reserves the right to update this policy from time to time. The latest version published on Euroclims.com will apply to future transactions, subject to applicable law.