Privacy Policy

Last updated: 14 August 2026

Euroclims (“we”, “us”, “our”) operates Euroclims.com (the “Website”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the rights you may have regarding your information when you visit our Website, request information, contact us, or purchase our products and services.

By using Euroclims.com, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Euroclims is a UK-based business supplying refrigerated containers, reefer containers and related temperature-controlled storage solutions to customers in the UK and Europe.

For privacy-related questions or requests, you can contact us using the contact details provided on our Website.

2. Information We Collect

We may collect personal information that you voluntarily provide when you use our Website or communicate with us.

This may include:

Full name
Business or company name
Email address
Telephone number
Billing or delivery address
Country and region
Information about your refrigerated container requirements
Product enquiries and quotation requests
Information provided when communicating with our team
Payment and transaction information where applicable
Any other information you choose to provide

We may also automatically collect certain technical information when you visit the Website, including:

IP address
Browser type and version
Device type
Operating system
Website pages visited
Referring website
Date and time of visits
Approximate geographic location
Website usage and interaction information

3. How We Collect Information

We may collect information through:

Contact forms
Quote request forms
Product enquiry forms
Email correspondence
Telephone communications
Purchases and transactions
Website cookies and similar technologies
Analytics and website performance tools
Other interactions with Euroclims

We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries and requests for quotations
Provide information about refrigerated containers and our services
Process and manage orders
Arrange delivery and logistics
Communicate with you about your order or enquiry
Provide customer support
Process payments where applicable
Improve our Website and services
Understand how visitors use our Website
Prevent fraud, misuse and security incidents
Maintain the security and functionality of our Website
Comply with legal and regulatory obligations
Send marketing communications where you have provided appropriate consent or where otherwise permitted by law

We will not use your personal information for purposes that are incompatible with those described here unless we have a lawful basis to do so.

5. Legal Basis for Processing

Where UK data protection law applies, we process personal information on one or more of the following legal bases:

Consent

We may process your information where you have given us clear consent to do so, such as subscribing to certain marketing communications.

You may withdraw consent at any time.

Contract

We may process information where it is necessary to enter into or perform a contract with you, including processing orders, quotations and deliveries.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your fundamental privacy rights.

This may include improving our services, maintaining website security and communicating with existing customers about relevant services.

Legal Obligation

We may process personal information where necessary to comply with applicable laws, regulations, accounting requirements or legal processes.

6. Cookies

Euroclims.com may use cookies and similar technologies to improve the functionality and performance of the Website.

Cookies may be used to:

Keep the Website functioning correctly
Remember preferences
Understand Website traffic
Analyse Website performance
Improve user experience
Support marketing activities where applicable

You can control or disable cookies through your browser settings. Some Website functionality may not work correctly if certain cookies are disabled.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

7. Analytics

We may use analytics services to understand how visitors interact with our Website.

These services may collect information such as browser type, device information, pages visited, approximate location, referral sources and interaction data.

Analytics information is generally used in aggregated or statistical form to help us improve Website performance, content and user experience.

8. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

Payment processors
Website hosting providers
IT and technical service providers
Email and communication providers
Analytics providers
Delivery and logistics companies
Professional advisers
Business partners involved in fulfilling your request
Government authorities or law enforcement where legally required

Third-party service providers are expected to handle personal information appropriately and only for legitimate business purposes.

9. International Transfers

Some of our service providers may process information outside the United Kingdom or European Economic Area.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection legislation and that appropriate safeguards are in place where required.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

The nature of the information
Our relationship with you
Whether you have an active customer relationship with us
Legal and accounting requirements
The need to resolve disputes
Fraud prevention and security requirements

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Accidental loss
Destruction
Misuse
Alteration
Unauthorised disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore understand that providing information online carries some inherent risk.

12. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights including:

Right of access – to request a copy of personal information we hold about you.
Right to rectification – to request correction of inaccurate or incomplete information.
Right to erasure – to request deletion of personal information in certain circumstances.
Right to restriction – to request that we restrict the processing of your information in certain circumstances.
Right to object – to object to certain types of processing, including direct marketing.
Right to data portability – in certain circumstances, to receive information in a structured, commonly used and machine-readable format.
Right to withdraw consent – where processing is based on your consent.

These rights are subject to applicable legal conditions and exceptions.

13. Marketing Communications

Where permitted by law, we may send you information about our products, refrigerated containers, special offers, services or other business updates.

Where consent is required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting us directly.

Even if you opt out of marketing communications, we may continue to send essential communications relating to an enquiry, quotation, purchase, delivery or other ongoing business relationship.

14. Third-Party Websites

Our Website may contain links to third-party websites.

These websites operate independently from Euroclims and have their own privacy policies and practices.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

15. Children’s Privacy

Euroclims.com is intended primarily for businesses and adults.

We do not knowingly collect personal information from children for marketing or commercial purposes.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

16. Payment Information

Where payments are processed through third-party payment providers, payment information may be collected and processed directly by those providers.

We may not have access to your complete payment card details.

Payment providers are responsible for handling payment information according to their own privacy policies and applicable security requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, legal requirements or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this page.

We recommend checking this page periodically for the latest version.

18. Contact Us

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or have concerns about how we process your personal information, please contact Euroclims through the contact details provided on Euroclims.com.

When making a privacy request, we may need to verify your identity before releasing, correcting or deleting personal information.

19. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

If you are located in the UK and remain dissatisfied, you may have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

Euroclims is committed to respecting your privacy and protecting the personal information entrusted to us.